Black Betty jewellery is sourced or designed and then hand-crafted to give it its own signature style.

METALS:

Our jewellery is made from sterling silver, gold plated sterling silver, 14ct Gold or 18ct Gold. Sterling silver in the SA is 92.5% silver and 7.5% other metals. It naturally tarnishes with exposure to air and the environment, as well as perfumes, lotions and perspiration. Pure Gold is very soft which makes it unsuitable for most jewellery. To make it stronger it is alloyed with other metals.

GOLD VERMIEL:

Gold Vermeil is a term that describes Sterling Silver with a layer of gold on top (plated). To be considered vermeil, the gold must be at least 10ct and 1.5micrometres thick. At i+i, we plate our sterling silver with 2.5micron thick 22ct Gold.

Gold vermeil may slightly fade over time depending on wear and the amount of care taken. We offer a re-plating service; please email iinfo@blackbettydesign.com for more details.

STONES:

All stones used by Black Betty are ethically sourced. As our stones are naturally formed and hand cut there can be slight variations with colour and shape, making each stone unique.

Metal and semi-precious or precious stones are extracted from the earth with natural healing powers, so don’t forget to read up about each stone’s personal qualities.

HANDMADE:

All Black Betty pieces are handmade with quality and ethically sourced materials. Please allow for slight variations in shapes and sizes.

TIPS ON CARING FOR YOUR JEWELLERY:

Skin and hair products (lotions and perfumes), along with other chemicals, can tarnish silver and corrode gold/stones. You are therefore advised to always remove all jewellery before using these products.

Try not to get blackened silver or gold vermeil jewellery wet as these finishes come off more easily with water. Likewise hot weather, sunlight and the sea can be damaging. Chlorine can permanently discolour gold, silver and plated jewellery so you should avoid wearing it in pools and hot tubs.

It is also advisable to remove jewellery when exercising, cleaning, gardening or any other rough or physical work. Try not to wear it overnight.

All jewellery should be stored separately to avoid scratching and rubbing against one another. A silk lined pouch like the one we supply is perfect for this. Stones, particularly emeralds, are very easily scratched. It is even possible to scratch a diamond with another diamond so take care when wearing and storing your diamond jewellery.

Do not store jewellery next to heating vents, windowsills or in the bathroom, as damp and hot conditions will cause the jewellery to tarnish.

To clean your jewellery rub the piece gently with a soft lint-free cloth. It is also recommended that you visit a jeweller once a year to have it cleaned professionally. This will keep them looking their best!

SIZING:

If you are not sure about your ring size you can visit your local jeweller to find out, or visit findmyringsize.com or this online ring conversion website to calculate for yourself.

As our products are hand made please note that there is a possibility in us not having your size.

Our ring sizes are as follows:

X-Small (I&J)
Small (K&L)Medium (M&N)
Large (O&P)
X-Large (Q&R)

The chains sizes we have available are:

36 inch/ 920mm
34 inch/ 870mm
20 inch/ 520mm
18 inch/ 460mm

Our bangle sizes we have available are:

Small (61mm), Medium (63mm), Large (65mm).

Our bracelet sizes we have available are:

Small (16cm), Medium (17cm), Large (18cm).

PACKAGING:

All Black Betty pieces are packaged in our cotton pouches with care cards or hand carved Black Betty Pine boxes.

LOCAL ORDERS (RSA):

We send orders throughout South Africa. An additional rate will be charged per parcel for courier depending on what the address is. If you live in a remote area increased costs may occur. Please allow for a 2-3 day shipping time. Once your parcel has been sent you will receive an email with the tracking number.

We cannot deliver to a PO Box and will need a physical address for all shipping within South Africa. The payment must be made before the order can be processed.

INTERNATIONAL ORDERS:

Most orders are shipped via airmail or we will use our courier. Please contact us for a quote. The buyer is responsible for any duties and/or customs fees that may be incurred by the country of destination.

PAYMENT OPTIONS:

Black Betty accepts payment with Credit Card, PayPal and EFT (Electronic Funds Transfer).  

BACK-ORDERED ITEMS:

When the item you purchased is currently out-of-stock, manufacturing time will need to be added to the waiting period. Manufacturing time is normally 4-7 weeks depending on the item. Please be aware that dates are approximate and are subject to change.

Please note: Your entire order will ship together as soon as all items are ready for shipping. However, if you have any inconvenience with this and prefer to have the available items shipped first please let us know so we can sort it out. Anyways please consider placing a separate order for your back-ordered items if you prefer not to wait on them for the rest of your items to ship. Payment for all items is collected when your order is placed.

REFUNDS AND EXCHANGES

Black Betty Design would like you to feel satisfied with your purchase, so if you are not happy, please contact us before leaving negative feedback, so we can work out a refund or exchange. Please contact us within 3 days of receipt to discuss the issues.

Please refer to Terms and Conditions for further information.

LOST OR DAMAGED PACKAGES

Please, check the integrity of the package or envelope before signing to receive the order. We recommend to refuse the package if it has been opened or has clear signs of have been opened and resealed. Note, the only authority allowed to open the package during the transit is local customs. All packages opened by local customs will be sealed with the corresponding stamp of the company.

If your items arrive damaged, please contact us. We'll work with you to come up with a solution on a case by case basis.

Additional Policies and FAQs

Please feel free to ask any questions before you purchase an item.

If you want to buy wholesale please contact us at info@blackbettydesign.com