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RETURNS, REPAIRS AND EXCHANGES
We want all of our customers to be happy with purchases made at Black Betty Design. However, if you receive any products that you are unhappy with, you may contact us within 2 weeks of receiving it and we will offer you a store credit of the item. The purchase price is the amount you paid for the product and does not include any delivery costs.
All products are returnable, excluding:
- Special Order
- Custom-Made Jewellery
- Earrings (for hygiene reason)
- Any Products bought on sale
- Products being returned must be unused, unworn, undamaged and properly protected.
- We don’t accept any returns after the 2 week period.
- You will need to pay for postage when returning the item.
- We recommend using registered mail, as we will not be held responsible for any items lost in the post.
Unfortunately Black Betty will not take responsibility for broken chains. Chains, by nature, are extremely delicate and need to be handled with great care by the wearer.
REPAIRS & CARE
Whilst our Black Betty pieces are made to be functional, care must be taken when wearing them. If a delicate treasure breaks within 3 months of purchase due to a manufacturing fault, we’re happy to repair or exchange it for free. After 3 months, the cost for repair will depend on the nature of the repair needed.
Fine pave or flush set stones have been known to occasionally fall out. Within 3 months of purchase, Black Betty will replace these diamonds at no charge. After 3 months, the cost will depend on the size of the stone and story.
Unfortunately Black Betty cannot take responsibility for broken chains. Chains, by nature, are extremely delicate and need to be handled with great care by the wearer.
*Please note that should you need something repaired and you are based outside of Cape Town, you will be liable for courier costs..
GOLD PLATING / VERMIEL:
Gold Vermeil or plating is a term that describes Sterling Silver with a layer of gold on top (plated). To be considered vermeil, the gold must be at least 10ct and 1.5micrometres thick. At Black Betty we plate our sterling silver with 2.5micron thick 22ct Gold.
Gold vermeil may slightly fade over time depending on wear and the amount of care taken. We offer a re-plating service; please email email@example.com for more details.
TIPS ON CARING FOR YOUR JEWELLERY:
Skin and hair products (lotions and perfumes), along with other chemicals, can tarnish silver and corrode gold/stones. You are therefore advised to always remove all jewellery before using these products.
Try not to get blackened silver or gold vermeil jewellery wet as these finishes come off more easily with water. Likewise hot weather, sunlight and the sea can be damaging. Chlorine can permanently discolour gold, silver and plated jewellery so you should avoid wearing it in pools and hot tubs.
It is also advisable to remove jewellery when exercising, cleaning, gardening or any other rough or physical work. Try not to wear it overnight.
All jewellery should be stored separately to avoid scratching and rubbing against one another. A silk lined pouch like the one we supply is perfect for this. Stones, particularly emeralds, are very easily scratched. It is even possible to scratch a diamond with another diamond so take care when wearing and storing your diamond jewellery.
Do not store jewellery next to heating vents, windowsills or in the bathroom, as damp and hot conditions will cause the jewellery to tarnish.
To clean your jewellery rub the piece gently with a soft lint-free cloth. It is also recommended that you visit a jeweller once a year to have it cleaned professionally. This will keep them looking their best!